Life insurance will allow you to keep your loved ones financially adequate when you suffer some misfortune, injury or even no more alive.
GLICO General is committed to providing exceptional customer service to ensure your experience with us is seamless and satisfying. Our Customer Care team is here to assist you with inquiries about our insurance products, claims processing, and any other support you may need. For quick answers to common inquiries, please visit our Frequently Asked Questions section. Our Customer Care team is also here to assist you with any additional questions or concerns you may have!
We promise to pay legitimate claims, which has all requisite documents attached to the claim forms in a day or between two to five days, depending on the nature of the claim.
To make a claim, kindly write to us, send us an email or call us. Alternatively, you may download the appropriate claim form from the “downloads” section of this website, fill it, sign it, scan it and send it to us with all appropriate documentations to claims@glicogeneral.com or
customerservices@glicogroup.com.
Below are guidelines on making motor and non-motor claims:
Accidents do occur, and in a number of cases it may not be the fault of the driver of the vehicle. If you are involved in a motor accident and it happens that someone is injured, attend to the person first. Give him the necessary first aid and call for an ambulance, arrange to transport the injured to the hospital or dial the National Emergency number 112, then follow the steps below to make your claim.
Sometimes, it is difficult to determine who qualifies to make a claim. The following are the categories of persons qualified to make a claim:
Limited Time Period within which a claim can be made
At GLICO General, there is a period within which claims can be made and this period is set by the National Insurance Commission (NIC), the regulatory body.
Injury/Death: A claim can be made within three years from the date of the accident.
Damage: A claim can be made within six years from the date of accident.
Non-motor insurance comprises several lines of insurance such as fire and allied perils, burglary, public liability, professional indemnity, personal accident, contractors all risks among others.
Each non-motor insurance claim has its own specific claims procedure and conditions which are explained in detailed by our competent and well trained claim staff whenever a claim is made. Generally, however, when a claim occurs, you should:
You may download the appropriate claim form from the “downloads” section of this website, fill it, sign it, scan it and send it to us with all appropriate documentations to claims@glicogen.com or
customerservices@glicogroup.com
Life insurance will allow you to keep your loved ones financially adequate when you suffer some misfortune, injury or even no more alive.
Simply download myStarApp from the playstore or AppStore and click on the buy button on the policy of your choice. You may also call +233 (0) 302 739 600 /+233 (0) 302 739 605 or visit our offices for assistance.
Contribution can be done on monthly, quarterly or annual basis
You can pay through any of the following:
Generally, your life insurance cover will start as soon as your first premium is received and the policy is approved.
Cancellation means to terminate a policy before its expiry date. Getting your money back will depend on the time the request for cancellation is made and the type of policy.
